Match the words with the photos.
Moći ću...
X
- Učenik nakon slušanja zvučnog zapisa o kupovini pokazuje razumijevanje rješavanjem zadataka odabira riječi i rečenica te dopunjavanja.
1 Shopping
2 Customer's comments
Match the situations with the customer's comments.
A This coat is reduced from £100 to £60.
B You should buy the dress because it suits you perfectly and you look great in it.
C Thank you, but I'm just looking.
D Oh no, I really wanted those jeans but they have sold out since I was here last evening
E This shirt is not what I'm looking for, I want something in a darker colour.
3 At the shop
Put the words in the correct order to make questions. Then choose the appropriate answer for each question.
4 Trying on clothes
Listen to a conversation in a shop and complete the sentences.
CUSTOMER: Good morning. Sorry to bother you, but I'm looking for a nice shirt for a special occasion.
SHOP ASSISTANT: No problem, I will show you the shirts that we have. What size are you?
CUSTOMER: I don't really know. My wife usually buys clothes for me, but I think I am a size L.
SHOP ASSISTANT: Don't worry, we will find the right shirt for you. I'll give you a few different ones to try, ok? The changing rooms are over there.
NARRATOR: 5 minutes later
SHOP ASSISTANT: Do you like any of the shirts I gave you to try on?
CUSTOMER: I like this one, but it's too big and the sleeves are too long. Do you have it in a size M?
SHOP ASSISTANT: Yes, we do. I'll bring it to you in a moment. Here you are.
CUSTOMER: Thank you.
SHOP ASSISTANT: Is this one better?
CUSTOMER: Yes, it fits perfectly, but I'm still not sure about the colour. My wife knows better which colours suit me.
SHOP ASSISTANT: Will you take it?
CUSTOMER: Yes, I think I will. If I buy it and my wife doesn't like it, can I get a refund?
SHOP ASSISTANT: Of course. You can return it anytime for a month, but make sure you keep the receipt.
CUSTOMER: Great, thanks. How much is the shirt?
SHOP ASSISTANT: It's £50. How would you like to pay?
CUSTOMER: £50? Oh, I'm not so sure about the colour, I'll have to come back with my wife. Bye!
5 Making a complaint
Listen to a conversation between a customer and a shop assistant and choose the correct answer in the following sentences.
SHOP ASSISTANT: Good afternoon. How can I help you?
CUSTOMER: Hello, I have a problem with the skirt I bought here yesterday.
SHOP ASSISTANT: What seems to be the problem?
CUSTOMER: Well, there is a problem with the zip, which simply doesn't work.
SHOP ASSISTANT: I am really sorry about that. What's wrong with the zip?
CUSTOMER: I can't close it, no matter how hard I try. And I am afraid to pull too hard.
SHOP ASSISTANT: Are you sure that you haven't already done that?
CUSTOMER: Yes, I'm sure. I think that it is faulty.
SHOP ASSISTANT: I see that it is ripped in two places. Are you certain that you didn't do it?
CUSTOMER: Yes, I am positive! I just came home from the shop yesterday, tried it on, but the zip didn't move so I immediately put it back into the shopping bag and here I am. I'd like a refund, please.
SHOP ASSISTANT: Do you have the receipt for the skirt?
CUSTOMER: Yes, of course, here you are.
SHOP ASSISTANT: OK, can you just fill in this refund questionnaire, and I will give you back the money for the skirt?
6 Prepare a dialogue
Prepare a dialogue using the prompts below. Write the dialogue in 10 to 15 sentences, and don't forget to check your spelling!
- Student A: You are a customer returning a faulty pair of trainers. Say when you bought them and explain what is wrong with them (shrank while washing, colour ran or something else).
- Student B: You are a shop assistant talking to the customer. Ask for a receipt and try to solve the problem (money refund, new pair of trainers or something else).
| A | |
| B | |
| A | |
| B | |
| A | |
| A | |
| B | |
| A | |
| B | |
| A | |
| A | |
| B | |
| A | |
| B | |
| A |
7 Write a reply
Read some of the funny complaints from the following link. Choose one letter and write a reply to the angry customer. Check your spelling and write 150 to 200 words.